:root{
  --bg:#eef1f6; --card:#fff; --ink:#1d2433; --muted:#6b7385; --line:#e4e8ef;
  --brand:#2f55d4; --brand-2:#f36f21; --brand-soft:#e8eeff; --top:#3456e6;
  --in:#ffffff; --out:#d9fdd3; --chatbg:#efeae2;
  --ok:#1f9d55; --warn:#8a5a00; --warn-soft:#fff5d6; --bad:#c62828; --bad-soft:#fdeaea;
  --radio:16px;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 "Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif}
button,input,select,textarea{font:inherit;color:inherit}
.hidden{display:none!important}
a{color:var(--brand)}

/* ================= login / setup ================= */
body.simple{display:grid;place-items:center;padding:24px 16px;background:linear-gradient(160deg,#3456e6 0 38%,var(--bg) 38%)}
.caja{background:var(--card);border-radius:20px;padding:28px;width:100%;max-width:460px;box-shadow:0 14px 40px rgba(20,40,90,.14)}
.marca{display:flex;gap:10px;align-items:center;margin-bottom:10px}
.marca small{display:block;color:var(--muted);font-size:12px}
.logo{width:38px;height:38px;border-radius:11px;background:var(--brand);color:#fff;display:grid;place-items:center;font-weight:800;flex:none}
.caja h1{font-size:21px;margin:14px 0 6px}
.caja label{display:block;font-size:12.5px;color:var(--muted);margin:12px 0 5px}
.caja input{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:10px;background:#fff}
input:focus,textarea:focus,select:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}
fieldset{border:1px solid var(--line);border-radius:12px;padding:6px 14px 14px;margin:14px 0}
legend{font-weight:600;padding:0 6px}
.nota{color:var(--muted);font-size:12px;margin:5px 0 0}
.alerta{border-radius:10px;padding:10px 12px;margin:10px 0;font-size:13px}
.alerta.ok{background:#e4f5ea;color:var(--ok)} .alerta.mal{background:var(--bad-soft);color:var(--bad)}
.btn{border:0;border-radius:10px;padding:10px 16px;background:var(--brand);color:#fff;font-weight:600;cursor:pointer}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.ancho{width:100%;margin-top:18px}

/* ================= estructura ================= */
body.app{display:flex;flex-direction:column;height:100vh;overflow:hidden}
.topbar{height:56px;flex:none;background:var(--top);color:#fff;display:flex;align-items:center;gap:10px;padding:0 14px;border-top:3px solid var(--brand-2)}
.topbar-marca{display:flex;align-items:center;gap:9px;font-size:18px}
.logo-blanco{width:32px;height:32px;border-radius:9px;background:#fff;color:var(--top);display:grid;place-items:center;font-weight:900}
.topbar-der{margin-left:auto;font-size:13px;opacity:.9}
.icono-btn{background:none;border:0;border-radius:10px;padding:6px;cursor:pointer;color:inherit;display:grid;place-items:center;text-decoration:none}
.icono-btn:hover{background:rgba(127,127,127,.14)}

.escritorio{flex:1;min-height:0;display:grid;grid-template-columns:240px minmax(0,1fr);gap:12px;padding:12px}
.escritorio.con-lista{grid-template-columns:240px 380px minmax(0,1fr)}          /* página de chats */
.escritorio.menu-cerrado{grid-template-columns:0 minmax(0,1fr);gap:0 12px}
.escritorio.con-lista.menu-cerrado{grid-template-columns:0 380px minmax(0,1fr)}
.escritorio.menu-cerrado .menu{display:none}
.card{background:var(--card);border-radius:var(--radio);box-shadow:0 1px 3px rgba(20,30,60,.08);min-height:0;min-width:0}

/* ================= menú lateral ================= */
.menu{display:flex;flex-direction:column;padding:10px}
.menu-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;border:0;background:none;cursor:pointer;color:var(--ink);text-decoration:none;font-size:15px;text-align:left;width:100%}
.menu-item:hover{background:#f3f5fa}
.menu-item.activo{background:var(--brand-soft);color:var(--brand);font-weight:600;box-shadow:inset 3px 0 0 var(--brand)}
.menu-item>i{color:var(--brand);flex:none;width:22px;text-align:center;font-size:18px}
.badge{margin-left:auto;font-style:normal;background:var(--brand);color:#fff;border-radius:99px;font-size:11.5px;min-width:20px;height:20px;display:grid;place-items:center;padding:0 6px}
.badge:empty{display:none}
.menu-pie{margin-top:auto;border-top:1px solid var(--line);padding-top:10px}
.yo-card{display:flex;align-items:center;gap:10px;padding:6px}
.yo-txt{flex:1;min-width:0} .yo-txt b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.yo-txt small{color:var(--muted);font-size:12px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.en-linea::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--ok);margin-right:4px;vertical-align:middle}

/* ================= lista de chats ================= */
.lista{display:flex;flex-direction:column;overflow:hidden}
.buscar{margin:12px 12px 8px;display:flex;align-items:center;gap:8px;background:#f0f2f7;border-radius:12px;padding:0 12px;color:var(--muted)}
.buscar input{flex:1;border:0;background:none;padding:10px 0;outline:none}
.tabs{display:flex;flex-wrap:wrap;gap:6px;padding:0 12px 10px;border-bottom:1px solid var(--line)}
.tabs button{border:0;background:#eef0f5;border-radius:99px;padding:5px 12px;cursor:pointer;white-space:nowrap;font-size:13px;display:inline-flex;align-items:center;gap:6px}
.tabs button.activo{background:var(--brand-soft);color:var(--brand);font-weight:600}
.cont{background:var(--ok);color:#fff;border-radius:99px;font-size:11px;min-width:18px;height:18px;display:inline-grid;place-items:center;padding:0 5px;font-weight:700}
.cont:empty{display:none}
.chats{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1}
.chats:empty{display:none}
.chats li{display:flex;gap:12px;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;position:relative}
.chats li:hover{background:#f7f8fc}
.chats li.sel{background:#eef2ff}
.chats li.sel::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--brand)}
.av-wrap{position:relative;flex:none}
.avatar{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;font-weight:700;color:#fff;flex:none;font-size:15px}
.avatar.grande{width:46px;height:46px}
.av-agente{position:absolute;right:-3px;bottom:-3px;width:20px;height:20px;border-radius:50%;background:#e53950;color:#fff;font-size:10.5px;font-weight:700;display:grid;place-items:center;border:2px solid #fff}
.ch-cuerpo{flex:1;min-width:0}
.ch-fila{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.ch-nombre{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-transform:uppercase;font-size:13.5px}
.ch-hora{font-size:12px;color:var(--muted);flex:none}
.ch-hora.nl{color:var(--ok);font-weight:600}
.ch-fila2{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-top:2px}
.ch-ult{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nl-bola{background:var(--ok);color:#fff;border-radius:99px;font-size:11px;min-width:20px;height:20px;display:grid;place-items:center;padding:0 5px;flex:none;font-weight:700}
.ch-tags{display:flex;gap:5px;margin-top:5px;flex-wrap:wrap}
.tag{font-size:11px;padding:1px 8px;border-radius:99px;background:#eef0f5;color:var(--muted)}
.tag.esp1{background:var(--warn-soft);color:var(--warn)} .tag.esp2{background:#ffe6d5;color:#c2410c} .tag.esp3{background:var(--bad-soft);color:var(--bad)}
.vacio{color:var(--muted);text-align:center;padding:40px 20px}

/* ================= conversación ================= */
.conv{display:flex;flex-direction:column;overflow:hidden}
.sin-chat{flex:1;display:grid;place-items:center;text-align:center;color:var(--muted);background:#f7f8fb}
.sin-chat b{display:block;font-size:18px;color:var(--ink);margin-top:10px}
.logo-grande{width:64px;height:64px;border-radius:18px;background:var(--brand);color:#fff;display:inline-grid;place-items:center;font-weight:900;font-size:30px}
.chat-ui{display:flex;flex-direction:column;height:100%;min-height:0}
.conv-cab{background:#f0f2f5;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;padding:10px 16px;flex-wrap:wrap}
.conv-tit{min-width:0;line-height:1.3}
.conv-tit b{text-transform:uppercase;font-size:14px}
.conv-tit small{display:block;color:var(--muted);font-size:12.5px}
.cnum{display:flex!important;align-items:center;gap:5px} .cnum i{color:#25a65a;font-size:14px}
.conv-acc{margin-left:auto;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.btn-prim{border:0;border-radius:99px;padding:8px 18px;background:var(--brand);color:#fff;cursor:pointer;font-weight:600;font-size:13px}
.btn-prim.gris{background:#6b7385}
.btn-borde{border:1px solid var(--brand);border-radius:99px;padding:7px 14px;background:#fff;color:var(--brand);cursor:pointer;font-weight:600;font-size:13px}
.sel-asignar{border:1px solid var(--line);border-radius:99px;padding:7px 12px;background:#fff;font-size:13px;max-width:200px}
.volver{display:none}
.mensajes{overflow-anchor:none;flex:1;overflow-y:auto;padding:18px 7%;display:flex;flex-direction:column;gap:5px;background-color:var(--chatbg);
  background-image:radial-gradient(rgba(0,0,0,.035) 1px,transparent 1.4px),radial-gradient(rgba(0,0,0,.025) 1px,transparent 1.4px);
  background-size:22px 22px,22px 22px;background-position:0 0,11px 11px}
.dia{align-self:center;background:#fff;color:#54656f;font-size:12px;padding:4px 12px;border-radius:8px;margin:10px 0 6px;box-shadow:0 1px 1px rgba(0,0,0,.06)}
.msg{max-width:65%;padding:6px 10px 20px;border-radius:10px;position:relative;box-shadow:0 1px 1px rgba(0,0,0,.08);white-space:pre-wrap;word-wrap:break-word;min-width:90px}
.msg.in{align-self:flex-start;background:var(--in);border-top-left-radius:2px}
.msg.out{align-self:flex-end;background:var(--out);border-top-right-radius:2px}
.msg.api{background:#e6ecff}
.msg .meta{position:absolute;right:9px;bottom:4px;font-size:11px;color:#667781;white-space:nowrap}
.msg .quien{display:block;font-size:12px;font-weight:700;color:#1f7a44;margin-bottom:2px}
.msg.api .quien{color:var(--brand)}
.msg img.media{max-width:280px;max-height:320px;border-radius:7px;display:block;cursor:zoom-in}
.msg img.sticker{max-width:130px}
.msg audio,.msg video{max-width:290px;display:block}
.msg .doc{display:inline-flex;gap:10px;align-items:center;padding:9px 12px;background:rgba(0,0,0,.05);border-radius:8px;text-decoration:none;color:var(--ink);max-width:100%}
.msg .doc span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.doc-ico{font-size:24px;color:#5b6b8c}.doc-ico.fa-file-pdf{color:#d93025}.doc-ico.fa-file-word{color:#2b579a}.doc-ico.fa-file-excel{color:#217346}.doc-ico.fa-file-powerpoint{color:#d24726}
.doc-bajar{color:var(--muted);font-size:13px}
.msg .err{display:block;color:var(--bad);font-size:11.5px;margin-top:3px}
.chk{margin-left:4px;font-size:11px} .chk.leido{color:#1d9bf0} .chk.fallo{color:var(--bad)}
.ventana{background:var(--chatbg);display:flex;justify-content:center;padding:4px 12px 8px}
.ventana:empty{display:none}
.ventana span{background:var(--warn-soft);color:var(--warn);border:1px solid #f1dca6;border-radius:10px;padding:6px 12px;font-size:12.5px;display:inline-flex;gap:6px;align-items:center}
.ventana span.cerrada{background:var(--bad-soft);color:var(--bad);border-color:#f3c5c5}
.composer{display:flex;gap:10px;align-items:flex-end;padding:10px 14px;background:#f0f2f5;border-top:1px solid var(--line)}
.composer textarea{flex:1;resize:none;max-height:140px;border:0;border-radius:22px;padding:11px 16px;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.06)}
.composer textarea:disabled{background:#e9ebef}
.composer{position:relative}
.rr-boton{color:var(--brand);width:44px;height:44px;flex:none}
.rr-pop{position:absolute;left:14px;right:70px;bottom:calc(100% + 6px);background:#fff;border-radius:14px;box-shadow:0 10px 30px rgba(20,30,60,.2);max-height:320px;overflow-y:auto;z-index:10;padding:6px}
.rr-item{padding:8px 10px;border-radius:10px;cursor:pointer}
.rr-item b{display:block;color:var(--brand);font-size:13px}
.rr-item span{display:block;color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rr-item.activo,.rr-item:hover{background:var(--brand-soft)}
.rr-vacio{padding:12px;color:var(--muted);font-size:13px}
.editor{border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-top:4px}
.editor textarea{width:100%;min-height:150px;border:0;padding:10px 12px;resize:vertical;outline:none}
.editor-barra{display:flex;gap:4px;padding:6px 8px;border-top:1px solid var(--line);background:#f7f8fb;align-items:center}
.editor-barra button{border:0;background:none;border-radius:8px;padding:5px 9px;cursor:pointer;font-size:14px}
.editor-barra button:hover{background:#e9edf5}
.campo label{display:block;font-size:12.5px;color:var(--muted);margin:12px 0 5px}
.campo input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px}
.rr-tabla td.msg-prev{color:var(--muted);max-width:420px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fila-acc{display:flex;gap:8px;justify-content:space-between;align-items:center;margin:4px 0 10px}
.fila-acc input{flex:1;max-width:320px;padding:8px 12px;border:1px solid var(--line);border-radius:10px}
.msg b,.msg strong{font-weight:700}
.enviar{width:44px;height:44px;border-radius:50%;border:0;background:var(--brand);color:#fff;cursor:pointer;display:grid;place-items:center;flex:none}
.enviar:disabled{opacity:.4;cursor:not-allowed}

/* ================= modal / toast ================= */
.overlay{position:fixed;inset:0;background:rgba(15,25,40,.45);display:grid;place-items:center;padding:16px;z-index:20}
.modal-caja{background:var(--card);border-radius:18px;width:100%;max-width:760px;max-height:88vh;overflow:auto;padding:18px 22px}
.modal-cab{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;font-size:17px}
.tabla{width:100%;border-collapse:collapse;font-size:13px}
.tabla th,.tabla td{text-align:left;padding:8px 6px;border-bottom:1px solid var(--line)}
.tabla th{color:var(--muted);font-weight:600;font-size:12px}
.btn-sm{border:0;border-radius:8px;padding:6px 11px;background:var(--brand);color:#fff;cursor:pointer;font-size:12.5px}
.btn-sm.ghost{background:#fff;color:var(--ink);border:1px solid var(--line)}
.sel-sm{border:1px solid var(--line);border-radius:8px;padding:5px 8px;background:#fff;font-size:12.5px}
.form-fila{display:grid;grid-template-columns:repeat(4,1fr) auto;gap:8px;align-items:end;margin-top:14px}
.form-fila label{font-size:12px;color:var(--muted)}
.form-fila input,.form-fila select{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:#fff}
.estado-ok{color:var(--ok)} .estado-mal{color:var(--bad)}
.toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%);background:#1d2433;color:#fff;padding:10px 16px;border-radius:10px;z-index:30;max-width:90vw}
.toast.mal{background:var(--bad)}
.visor{position:fixed;inset:0;background:rgba(0,0,0,.85);display:grid;place-items:center;z-index:40;cursor:zoom-out}
.visor img{max-width:94vw;max-height:94vh}

/* ---------- adjuntos ---------- */
.chat-ui{position:relative}
.adj-boton{color:var(--muted);width:44px;height:44px;flex:none}
.adj-boton:disabled,.rr-boton:disabled{opacity:.4;cursor:default}
.adjuntos{display:flex;flex-wrap:wrap;gap:8px;padding:10px 14px 4px;background:#f0f2f5;border-top:1px solid var(--line);max-height:190px;overflow-y:auto}
.adj{position:relative;display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:6px 34px 6px 6px;width:250px;max-width:100%;overflow:hidden}
.adj img{width:46px;height:46px;object-fit:cover;border-radius:8px;flex:none}
.adj-icono{width:46px;height:46px;display:grid;place-items:center;font-size:24px;background:var(--brand-soft);border-radius:8px;flex:none}
.adj-info{min-width:0}
.adj-info b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.adj-info small{color:var(--muted);font-size:11.5px}
.adj-quitar{position:absolute;top:6px;right:6px;border:0;background:none;border-radius:50%;width:24px;height:24px;cursor:pointer;color:var(--muted)}
.adj-quitar:hover{background:var(--bad-soft);color:var(--bad)}
.adj-barra{position:absolute;left:0;right:0;bottom:0;height:3px;background:transparent}
.adj-barra i{display:block;height:100%;width:0;background:var(--brand);transition:width .2s}
.adj.subiendo .adj-quitar{display:none}
.adj-ayuda{flex-basis:100%;margin:0;color:var(--muted);font-size:12px}
.soltar-aqui{position:absolute;inset:0;z-index:20;background:rgba(51,88,230,.10);border:3px dashed var(--brand);border-radius:14px;display:grid;place-items:center;pointer-events:none}
.soltar-aqui>div{background:#fff;border-radius:16px;padding:20px 28px;text-align:center;box-shadow:0 10px 30px rgba(20,30,60,.18);font-size:30px}
.soltar-aqui b{display:block;font-size:16px;margin-top:6px;color:var(--brand)}
.soltar-aqui small{display:block;font-size:12.5px;color:var(--muted)}

/* ---------- plantillas y nuevo chat ---------- */
.lista-cab{display:flex;align-items:center;gap:8px;margin:12px 12px 8px}
.lista-cab .buscar{margin:0;flex:1}
.btn-nuevo{flex:none;width:40px;height:40px;border-radius:12px;border:0;background:var(--brand);color:#fff;display:grid;place-items:center;cursor:pointer}
.btn-nuevo:hover{filter:brightness(1.08)}
.pl-boton{color:var(--muted);width:44px;height:44px;flex:none}
.btn-mini{margin-left:8px;border:0;border-radius:99px;padding:4px 12px;background:var(--brand);color:#fff;font-weight:600;font-size:12px;cursor:pointer;white-space:nowrap}
.ventana span{display:block;line-height:1.55}
.dlg-fondo{position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:50;display:grid;place-items:center;padding:16px}
.dlg{background:var(--card);border-radius:18px;width:min(980px,100%);max-height:min(720px,100%);display:flex;flex-direction:column;box-shadow:0 20px 60px rgba(0,0,0,.25);overflow:hidden}
.dlg-cab{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line)}
.dlg-cab b{font-size:17px;display:block}
.dlg-cab small{color:var(--muted);font-size:12.5px}
.dlg-cuerpo{display:grid;grid-template-columns:340px minmax(0,1fr);min-height:0;flex:1}
.pl-col-lista{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;padding:12px}
.pl-col-lista .campo{margin-bottom:10px}
.pl-col-lista .campo label{margin-top:0}
.pl-buscar{margin:0 0 8px}
.pl-lista{list-style:none;margin:0;padding:0;overflow-y:auto;flex:1;min-height:120px}
.pl-item{padding:9px 10px;border-radius:10px;cursor:pointer;border:1px solid transparent}
.pl-item:hover{background:#f5f7fb}
.pl-item.activo{background:var(--brand-soft);border-color:#c9d5ff}
.pl-item.no-compatible{opacity:.55}
.pl-item-cab{display:flex;justify-content:space-between;gap:8px;align-items:center}
.pl-item-cab b{font-size:13.5px;word-break:break-all}
.pl-item-txt{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;color:var(--muted);font-size:12.5px;margin-top:2px}
.pl-cargando{padding:14px 8px;color:var(--muted);font-size:13px}
.pl-cargando.mal{color:var(--bad)}
.tag.cat-utility{background:#e4f5ea;color:var(--ok)}
.tag.cat-marketing{background:#fff1e6;color:#c2410c}
.enlace{border:0;background:none;color:var(--brand);cursor:pointer;font-size:12.5px;padding:8px 4px 0;text-align:left}
.pl-col-detalle{padding:14px 20px;overflow-y:auto;min-height:0}
.pl-vacio{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted);padding:30px}
.pl-vacio p{margin:0 0 4px;font-size:15px;color:var(--ink)}
.pl-info{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:4px}
.pl-info b{font-size:15px;word-break:break-all}
.pl-idioma{color:var(--muted);font-size:12px}
.pl-campo label{display:flex;flex-direction:column;gap:2px}
.pl-campo label small{color:var(--muted);font-size:11.5px;font-style:italic}
.pl-input{display:flex;gap:6px;align-items:center}
.pl-input input{flex:1;min-width:0}
.chip{flex:none;border:1px solid var(--line);background:#fff;border-radius:99px;padding:6px 10px;font-size:12px;cursor:pointer;white-space:nowrap}
.chip:hover{border-color:var(--brand);color:var(--brand)}
.pl-sin-vars{color:var(--muted);font-size:13px;margin:10px 0}
.pl-etq{display:block;font-size:12.5px;color:var(--muted);margin:14px 0 6px}
.pl-vista{background:var(--chatbg);border-radius:12px;padding:14px;display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.pl-vista .msg{max-width:92%;padding-bottom:8px}
.pl-tit{display:block;margin-bottom:4px}
.pl-pie{display:block;color:#667781;margin-top:6px;font-size:12px}
.pl-botones{display:flex;flex-direction:column;gap:4px;width:min(92%,420px)}
.pl-botones:empty{display:none}
.pl-botones span{background:#fff;border-radius:8px;padding:7px;text-align:center;color:#0a7cff;font-size:13px;box-shadow:0 1px 1px rgba(0,0,0,.08)}
.pl-costo{font-size:12.5px;color:var(--muted);margin:10px 0 0}
.dlg .alerta{margin:10px 0 0}
.dlg .fila-acc{display:flex;justify-content:flex-end;margin:14px 0 0;position:sticky;bottom:-14px;background:var(--card);padding:10px 0 14px;border-top:1px solid var(--line)}

/* ---------- íconos (Font Awesome) ---------- */
.icono-btn>i{font-size:18px;line-height:1}
#bMenu>i{font-size:20px}
.rr-boton>i,.adj-boton>i,.pl-boton>i{font-size:19px}
.enviar>i{font-size:17px;margin-left:-2px}
.btn-nuevo>i{font-size:17px}
.buscar>i{font-size:14px;color:var(--muted)}
.ico-txt{font-size:12px;color:var(--muted)}
.ch-ult .fa-check{color:var(--muted)}
.ventana span>i{margin-right:6px}
.btn-mini>i{margin-right:2px}
.adj-icono>i{font-size:22px;color:var(--brand)}
.adj-icono>i.fa-file-pdf{color:#d93025}.adj-icono>i.fa-file-word{color:#2b579a}.adj-icono>i.fa-file-excel{color:#217346}.adj-icono>i.fa-file-powerpoint{color:#d24726}
.soltar-aqui>div>i{font-size:36px;color:var(--brand)}
.quien>i{font-size:11px}
.btn-sm>i,.btn-prim>i,.btn-borde>i,.chip>i,.enlace>i{margin-right:3px}
.editor-barra button>i{font-size:13px}
.pl-botones span>i{font-size:12px;margin-right:3px}
.pl-costo>i{color:#c99a06}
.estado-ok>i,.estado-mal>i{margin-right:4px}
.nota>i{color:var(--brand)}

/* ---------- Mi perfil / Editar usuario ---------- */
.yo-boton{flex:1;min-width:0;display:flex;align-items:center;gap:10px;border:0;background:none;padding:4px;border-radius:12px;cursor:pointer;text-align:left;color:inherit;font:inherit}
.yo-boton:hover{background:#f2f4f9}
.dlg.chico{width:min(480px,100%)}
.dlg-tit{display:flex;align-items:center;gap:12px}
.dlg-tit b{display:inline;font-size:18px}
.dlg-ico{width:42px;height:42px;border-radius:12px;background:var(--brand);color:#fff;display:grid;place-items:center;font-size:18px;box-shadow:0 6px 16px rgba(47,85,212,.35)}
.dlg-form{padding:16px 22px 18px;overflow-y:auto}
.dlg-form .campo label{margin-top:10px}
.dlg-form .campo label small{color:var(--muted)}
.dlg-form .campo input,.dlg-form .campo select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;font:inherit}
.dlg-form .campo input:focus,.dlg-form .campo select:focus{outline:2px solid #c9d5ff;border-color:var(--brand)}
.dlg-form .campo input:disabled,.dlg-form .campo select:disabled{background:#f3f4f7;color:var(--muted)}
.avatar.xl{width:96px;height:96px;font-size:34px;margin:4px auto 6px}
.campos-2{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:12px}
.con-ico{position:relative}
.con-ico>i{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:13px}
.dlg-form .con-ico input{padding-left:34px}
.con-ojo{position:relative}
.dlg-form .con-ojo input,.panel .con-ojo input{padding-right:42px}
.ojo{position:absolute;right:6px;top:50%;transform:translateY(-50%);border:0;background:none;color:var(--muted);cursor:pointer;padding:6px 8px;border-radius:8px}
.ojo:hover{background:#eef0f5;color:var(--ink)}
.interruptor{display:flex;align-items:flex-start;gap:12px;margin:16px 0 6px;cursor:pointer}
.interruptor input{position:absolute;opacity:0;pointer-events:none}
.int-pista{flex:none;width:40px;height:22px;border-radius:99px;background:#cfd5e1;position:relative;transition:background .15s;margin-top:2px}
.int-pista::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:left .15s;box-shadow:0 1px 2px rgba(0,0,0,.2)}
.interruptor input:checked+.int-pista{background:var(--brand)}
.interruptor input:checked+.int-pista::after{left:21px}
.interruptor input:focus-visible+.int-pista{outline:2px solid #c9d5ff;outline-offset:2px}
.interruptor b{display:block;font-size:14px}
.interruptor small{color:var(--muted);font-size:12.5px}
.pf-ejemplo{background:var(--chatbg);border-radius:12px;padding:10px 12px;display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.pf-ejemplo small{align-self:flex-start;color:var(--muted);font-size:11.5px}
.pf-ejemplo .msg{padding-bottom:6px;max-width:100%}
.pf-ejemplo .nota{align-self:flex-start;margin:0}
.pf-clave{margin-top:14px;border:1px solid var(--line);border-radius:12px;padding:10px 14px}
.pf-clave summary{cursor:pointer;font-weight:600;font-size:14px;color:var(--brand)}
.pf-clave summary i{margin-right:4px}
.pf-clave[open] summary{margin-bottom:2px}
.dlg-pie{display:flex;justify-content:flex-end;gap:10px;margin-top:14px;position:sticky;bottom:-18px;background:var(--card);padding:12px 0 18px;border-top:1px solid var(--line)}
.firma-boton{color:var(--muted);width:44px;height:44px;flex:none}
.firma-boton>i{font-size:19px}
.firma-boton.activo{color:var(--brand)}
.av-estado{position:relative;flex:none;display:inline-block}
.av-estado .punto{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:#c3c8d2;border:2px solid #fff}
.av-estado .punto.en{background:var(--ok)}
.persona-txt{display:flex;flex-direction:column;line-height:1.3}
.persona-txt small{color:var(--muted);font-size:12px}
.visto{color:var(--muted);font-size:13px;white-space:nowrap}
.visto.en{color:var(--ok);font-weight:600}
.visto.en i{font-size:8px;vertical-align:middle}
.tag.rol-admin{background:#e8eeff;color:var(--brand)}
.tag.rol-supervisor{background:#fff1e6;color:#c2410c}
.tag.rol-agente{background:#eef0f5;color:#4b5563}

/* ---------- supervisión ---------- */
:root{--serie-in:#dd5f12; --serie-out:#2f55d4; --grid:#e9ecf2}
.badge.alerta-badge{background:var(--bad)}
.sup.cargando .kpis,.sup.cargando .sup-grid,.sup.cargando .grafico{opacity:.55;transition:opacity .2s}
.segmentos{display:inline-flex;background:#eef0f5;border-radius:12px;padding:3px;gap:2px;flex:none}
.segmentos button{border:0;background:none;border-radius:9px;padding:7px 14px;font-weight:600;font-size:13px;color:var(--muted);cursor:pointer}
.segmentos button.activo{background:#fff;color:var(--ink);box-shadow:0 1px 3px rgba(20,30,60,.12)}
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.kpi{border:1px solid var(--line);border-radius:14px;padding:12px 14px;background:#fbfcfe;display:flex;flex-direction:column;gap:2px;min-width:0}
.kpi-etq{font-size:12.5px;color:var(--muted);display:flex;gap:6px;align-items:center}
.kpi-etq i{color:var(--brand);font-size:12px}
.kpi-val{font-size:26px;font-weight:700;line-height:1.2;color:var(--ink)}
.kpi-det{font-size:12px;color:var(--muted);overflow:hidden;text-overflow:ellipsis}
.kpi.kpi-aviso{border-color:#f1dca6;background:var(--warn-soft)} .kpi.kpi-aviso .kpi-etq i{color:var(--warn)}
.kpi.kpi-alerta{border-color:#f3c5c5;background:var(--bad-soft)} .kpi.kpi-alerta .kpi-etq i{color:var(--bad)}
.sup-grid{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:16px;align-items:start}
.sup-tabla th.num,.sup-tabla td.num{text-align:right;white-space:nowrap}
.sup-tabla td.num .sub{display:block;color:var(--muted);font-size:11.5px}
.sup-tabla .fila-libre td{background:#fafbfd}
.avatar.gris{background:#8a93a6}
.txt-ok{color:var(--ok)!important}
.muted{color:var(--muted)}
.espera-chip{display:inline-flex;align-items:center;gap:4px;border-radius:99px;padding:2px 9px;font-size:12px;font-weight:600;white-space:nowrap}
.espera-chip.ok{background:#eef0f5;color:#4b5563}
.espera-chip.aviso{background:var(--warn-soft);color:var(--warn)}
.espera-chip.alerta{background:var(--bad-soft);color:var(--bad)}
.sup-espera h2{display:flex;align-items:center;gap:8px}
.espera-lista{list-style:none;margin:6px 0 0;padding:0;max-height:430px;overflow-y:auto}
.espera-lista li a{display:flex;align-items:center;gap:10px;padding:8px;border-radius:10px;text-decoration:none;color:inherit}
.espera-lista li a:hover{background:#f2f4f9}
.esp-txt{flex:1;min-width:0;display:flex;flex-direction:column}
.esp-txt b{font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.esp-txt small{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.esp-txt small i{font-size:10.5px}
.vacio-ok{padding:14px 8px;color:var(--muted);font-size:13px}
.vacio-ok i{color:var(--ok)}
.graf-cab{display:flex;align-items:center;gap:6px 18px;flex-wrap:wrap;margin-bottom:8px}
.graf-cab h2{margin:0}
.graf-cab .enlace{margin-left:auto;padding:0}
.leyenda{display:flex;gap:4px 16px;flex-wrap:wrap;font-size:12.5px;color:var(--muted)}
.leyenda span{display:inline-flex;align-items:center;gap:6px}
.sw{width:12px;height:12px;border-radius:3px;display:inline-block}
.sw-in,.key-in{background:var(--serie-in)} .sw-out,.key-out{background:var(--serie-out)}
.grafico{position:relative;width:100%}
.grafico svg{display:block;max-width:100%}
.g-grid{stroke:var(--grid);stroke-width:1}
.g-base{stroke:#cfd5e1;stroke-width:1}
.g-eje{fill:var(--muted);font-size:11px}
.g-in{fill:var(--serie-in)} .g-out{fill:var(--serie-out)}
.g-hit{fill:transparent}
.g-banda{outline:none;cursor:default}
.g-banda.activa .g-hit{fill:rgba(47,85,212,.06)}
.g-banda.activa path{filter:brightness(1.12)}
.g-tip{position:absolute;min-width:160px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 8px 24px rgba(20,30,60,.16);padding:8px 10px;font-size:12.5px;pointer-events:none;color:var(--muted)}
.g-tip-tit{font-size:11.5px;margin-bottom:4px}
.g-tip div{display:flex;align-items:center;gap:6px}
.g-tip b{color:var(--ink);font-size:13.5px}
.key{width:12px;height:3px;border-radius:2px;display:inline-block}

/* ---------- etiquetas ---------- */
.etq{--c:#64748b;display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:99px;padding:2px 10px;font-size:12.5px;color:var(--ink);max-width:100%;line-height:1.5}
.etq>span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.etq .dot{width:9px;height:9px;border-radius:50%;background:var(--c);flex:none}
.etq.mini{font-size:11px;padding:0 7px;gap:4px;max-width:120px}
.etq.mini .dot{width:7px;height:7px}
.etq.grande{font-size:14px;padding:4px 12px;font-weight:600}
.etq-x{border:0;background:none;padding:0 0 0 2px;margin-right:-4px;color:var(--muted);cursor:pointer;font-size:11px;line-height:1}
.etq-x:hover{color:var(--bad)}
.sel-etq{display:inline-flex;align-items:center;gap:6px;background:#eef0f5;border-radius:99px;padding:0 4px 0 11px;font-size:13px;color:var(--muted)}
.sel-etq.activo{background:var(--brand-soft);color:var(--brand)}
.sel-etq select{border:0;background:none;padding:5px 2px;font-size:13px;color:inherit;max-width:170px;cursor:pointer}
.sel-etq.activo select{font-weight:600}
.chat-etqs{display:flex;align-items:center;gap:8px;padding:6px 16px;border-bottom:1px solid var(--line);background:#fafbfd;flex-wrap:wrap}
.etq-lista{display:flex;flex-wrap:wrap;gap:6px;flex:1;min-width:0}
.etq-vacio{font-size:12.5px;color:var(--muted)}
.etq-pop-wrap{position:relative;flex:none}
.btn-etq{border:1px dashed #b9c3d6;background:#fff;border-radius:99px;padding:3px 12px;font-size:12.5px;color:var(--brand);cursor:pointer;font-weight:600}
.btn-etq:hover{border-style:solid;border-color:var(--brand)}
.etq-pop{position:absolute;right:0;top:calc(100% + 6px);width:270px;background:#fff;border-radius:14px;box-shadow:0 10px 30px rgba(20,30,60,.2);padding:8px;z-index:12}
.etq-pop .buscar{margin:0 0 6px}
.etq-opciones{list-style:none;margin:0;padding:0;max-height:260px;overflow-y:auto}
.etq-op{display:flex;align-items:center;gap:8px;width:100%;border:0;background:none;padding:6px 8px;border-radius:9px;cursor:pointer;text-align:left}
.etq-op:hover,.etq-op:focus-visible{background:#f2f4f9;outline:none}
.etq-check{width:18px;height:18px;border-radius:5px;border:1.5px solid #c3cad8;display:grid;place-items:center;flex:none;font-size:11px;color:#fff}
.etq-op.marcado .etq-check{background:var(--brand);border-color:var(--brand)}
.etq-sin{padding:10px 8px;color:var(--muted);font-size:12.5px}
.etq-pop .enlace{display:block;border-top:1px solid var(--line);margin-top:6px;padding:8px 8px 2px}
.colores{display:flex;flex-wrap:wrap;gap:8px}
.color-op input{position:absolute;opacity:0;pointer-events:none}
.color-op span{width:32px;height:32px;border-radius:50%;background:var(--c);display:grid;place-items:center;color:#fff;cursor:pointer;box-shadow:0 0 0 2px #fff,0 0 0 3px transparent;font-size:13px}
.color-op span i{opacity:0}
.color-op input:checked+span{box-shadow:0 0 0 2px #fff,0 0 0 4px var(--c)}
.color-op input:checked+span i{opacity:1}
.color-op input:focus-visible+span{outline:2px solid #c9d5ff;outline-offset:3px}
.etq-vista{padding:4px 0}
.tabla td.num,.tabla th.num{text-align:right}

/* ---------- notas internas ---------- */
:root{--nota:#fff7d1; --nota-borde:#f0d77a; --nota-tinta:#7a5b00}
.modo-comp{display:flex;gap:4px;padding:6px 14px 0;background:#f0f2f5;border-top:1px solid var(--line)}
.modo-comp button{border:0;background:none;border-radius:9px 9px 0 0;padding:6px 12px;font-size:12.5px;font-weight:600;color:var(--muted);cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.modo-comp button:hover{color:var(--ink)}
.modo-comp button.activo{background:#fff;color:var(--brand)}
.modo-comp #mNota.activo{background:var(--nota);color:var(--nota-tinta)}
.modo-comp+.composer{border-top:0}
.modo-nota .composer{background:var(--nota)}
.modo-nota .composer textarea{background:#fffdf0;box-shadow:0 0 0 1px var(--nota-borde)}
.modo-nota .composer .enviar{background:#b8860b}
.modo-nota #bAdj,.modo-nota #bPlantilla,.modo-nota #bFirma,.modo-nota #adjuntos{display:none}
.nota-int{align-self:center;width:min(560px,92%);background:var(--nota);border:1px solid var(--nota-borde);border-radius:12px;padding:8px 12px;margin:4px 0;box-shadow:0 1px 1px rgba(0,0,0,.05)}
.nota-cab{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--nota-tinta);flex-wrap:wrap}
.nota-cab>i{font-size:12px}
.nota-priv{margin-left:auto;font-size:11px;opacity:.85;white-space:nowrap}
.nota-borrar{border:0;background:none;color:var(--nota-tinta);opacity:.6;cursor:pointer;padding:2px 4px;border-radius:6px}
.nota-borrar:hover{opacity:1;background:rgba(0,0,0,.06)}
.nota-txt{white-space:pre-wrap;word-wrap:break-word;margin-top:4px;color:var(--ink);font-size:14px}

/* ---------- chats en espera: vista previa y aceptar ---------- */
.en-espera .modo-comp,.en-espera .composer,.en-espera #adjuntos{display:none}
.barra-espera{display:flex;align-items:center;justify-content:space-between;gap:10px 16px;flex-wrap:wrap;padding:12px 16px;background:#eef3ff;border-top:1px solid #d5e0ff}
.be-txt{display:flex;align-items:flex-start;gap:10px;font-size:13.5px;color:var(--ink);min-width:0}
.be-txt>i{color:var(--brand);font-size:18px;margin-top:1px}
.be-txt small{display:block;color:var(--muted);font-size:12px}
.be-acc{display:flex;gap:8px;flex-wrap:wrap;margin-left:auto}
.btn-prim>i,.btn-borde>i{margin-right:4px}
.chats li.espera{position:relative}
.ch-espera{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;flex:none;margin-left:4px}
.ch-ver{border:0;background:none;color:var(--muted);width:32px;height:28px;border-radius:8px;cursor:pointer;font-size:15px}
.ch-ver:hover{background:#e9edf5;color:var(--ink)}
.ch-aceptar{border:0;background:var(--brand);color:#fff;border-radius:10px;padding:6px 10px;cursor:pointer;font-size:12px;font-weight:600;display:flex;flex-direction:column;align-items:center;gap:2px;min-width:64px}
.ch-aceptar i{font-size:15px}
.ch-aceptar:hover{filter:brightness(1.08)}
.evento-linea{align-self:center;max-width:92%;margin:4px 0}
.evento-linea span{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:center;background:#e7ebf3;color:#4b5563;border-radius:10px;padding:5px 12px;font-size:12.5px;font-style:italic;text-align:center}
.evento-linea i{font-style:normal;color:#6b7385}
.evento-linea small{font-style:normal;color:var(--muted);font-size:11px;margin-left:4px}

/* ---------- campañas ---------- */
.limite-chip{display:inline-flex;align-items:center;gap:8px;background:#eef0f5;border-radius:12px;padding:8px 12px;font-size:12.5px;color:var(--ink);flex:none}
.limite-chip>i{color:var(--brand)}
.limite-chip .enlace{padding:0}
.fila-link{cursor:pointer}
.fila-link:hover td{background:#f7f8fc}
.tabla small.sub{display:block;color:var(--muted);font-size:11.5px;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.e-chip,.d-chip{display:inline-flex;align-items:center;gap:5px;border-radius:99px;padding:2px 10px;font-size:12px;font-weight:600;white-space:nowrap}
.e-borrador{background:#eef0f5;color:#4b5563}
.e-enviando{background:var(--brand-soft);color:var(--brand)}
.e-pausada{background:var(--warn-soft);color:var(--warn)}
.e-terminada{background:#e4f5ea;color:var(--ok)}
.e-cancelada{background:#f1f2f5;color:#6b7385}
.d-pend{background:#eef0f5;color:#4b5563}
.d-env{background:#e8eeff;color:var(--brand)}
.d-leido{background:#e4f5ea;color:var(--ok)}
.d-fallo{background:var(--bad-soft);color:var(--bad)}
.d-omit{background:#f4f4f5;color:#71717a}
.d-err{color:var(--muted);font-size:12px;max-width:360px}
.avance{min-width:150px}
.avance-barra{height:8px;border-radius:99px;background:#e9ecf2;overflow:hidden}
.avance-barra i{display:block;height:100%;background:var(--brand);border-radius:99px;transition:width .4s}
.avance small{display:block;color:var(--muted);font-size:11.5px;margin-top:3px}
.avance.grande .avance-barra{height:12px}
.avance.grande small{font-size:13px;margin-top:6px}
.zona-archivo{display:flex;flex-direction:column;align-items:center;gap:6px;border:2px dashed #c9d2e3;border-radius:14px;padding:22px 14px;text-align:center;cursor:pointer;background:#fff;color:var(--muted);font-size:13px}
.zona-archivo>i{font-size:30px;color:#217346}
.zona-archivo:hover,.zona-archivo.arrastrando{border-color:var(--brand);background:#f5f8ff}
.zona-archivo.con-archivo{border-style:solid;border-color:#b7dcc4;background:#f3fbf6;color:var(--ink)}
.volver-link{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--brand);text-decoration:none;margin-bottom:6px}
.pag-cab h1 .e-chip{vertical-align:middle;margin-left:6px;font-size:12.5px}
.acciones-cab{display:flex;gap:8px;flex-wrap:wrap;align-items:center;flex:none}
.acciones-cab a.btn-borde{text-decoration:none;display:inline-flex;align-items:center;gap:4px}
.btn-borde.peligro{border-color:#e5a5a5;color:var(--bad)}
.btn-prim.grande{padding:11px 22px;font-size:14px}
.btn-prim:disabled{opacity:.5;cursor:not-allowed}
.paso{display:inline-grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--brand);color:#fff;font-size:12.5px;margin-right:6px;vertical-align:middle}
.camp-config .panel h2{margin-bottom:10px}
.camp-config .pag-cuerpo,.camp-config{align-items:start}
.pag-cuerpo.dos-columnas.camp-config{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.panel .campo select{padding:9px 10px}
.map-tit{font-weight:700;font-size:13.5px;margin:16px 0 0}
.map-fila label{display:flex;flex-direction:column;gap:2px}
.map-fila label small{color:var(--muted);font-size:11.5px;font-style:italic}
.map-fila select{width:100%}
.map-fila input{margin-top:6px}
.map-ej{display:block;color:var(--muted);font-size:11.5px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.muestra{margin-top:14px;border:1px solid var(--line);border-radius:12px;padding:8px 12px}
.muestra summary{cursor:pointer;font-weight:600;font-size:13px;color:var(--brand)}
.muestra table{margin-top:8px;font-size:12px}
.v-resumen{display:flex;flex-direction:column;gap:6px;font-size:13.5px}
.v-resumen>div{display:flex;gap:8px;align-items:flex-start}
.v-resumen>div>i{margin-top:3px;width:16px;text-align:center}
.v-resumen b{margin-right:4px}
.v-ok i{color:var(--ok)} .v-mal i{color:var(--bad)} .v-info{color:var(--muted)} .v-info i{color:#6b7385}
.v-aviso{background:var(--warn-soft);color:var(--warn);border-radius:10px;padding:8px 10px}
.v-quien{display:block;color:#667781;font-size:11.5px;margin-bottom:4px}
.v-problemas{margin-top:12px;border:1px solid #f3c5c5;border-radius:12px;padding:8px 12px;background:#fffafa}
.v-problemas summary{cursor:pointer;font-weight:600;font-size:13px;color:var(--bad)}
.v-problemas ul{margin:8px 0 0;padding-left:18px;max-height:220px;overflow-y:auto;font-size:12.5px}
.prueba{margin-top:16px;border-top:1px solid var(--line);padding-top:12px}
.prueba label{display:block;font-size:12.5px;color:var(--muted);margin-bottom:6px}
.prueba input{flex:1;min-width:0;padding:9px 12px;border:1px solid var(--line);border-radius:10px}
.alerta.aviso{background:var(--warn-soft);color:var(--warn);display:flex;align-items:center;gap:8px}
.kpis.kpis-8{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}
.segmentos.mini button{padding:5px 10px;font-size:12px}
.graf-cab .pl-buscar{margin:0 0 0 auto;min-width:200px}

/* ================= pantallas medianas y celular ================= */
@media (max-width:1180px){
  .escritorio,.escritorio.menu-cerrado{grid-template-columns:0 minmax(0,1fr);gap:0 12px}
  .escritorio.con-lista,.escritorio.con-lista.menu-cerrado{grid-template-columns:0 340px minmax(0,1fr)}
  .menu{display:none}
  .escritorio.menu-abierto .menu{display:flex;position:fixed;left:12px;top:68px;bottom:12px;width:250px;z-index:15;box-shadow:0 10px 30px rgba(0,0,0,.2)}
}
@media (max-width:820px){
  .escritorio,.escritorio.con-lista,.escritorio.menu-cerrado,.escritorio.con-lista.menu-cerrado{grid-template-columns:minmax(0,1fr);padding:0;gap:0}
  .card{border-radius:0}
  .tabla .msg-prev{max-width:160px}
  .escritorio.en-chat .lista{display:none}
  .escritorio:not(.en-chat) .conv{display:none}
  .volver{display:grid}
  .msg{max-width:85%}
  .mensajes{padding:12px}
  .topbar-der{display:none}
  .conv-cab{padding:8px 10px}
  .conv-acc{width:100%;justify-content:flex-end}
  .form-fila{grid-template-columns:1fr 1fr}
}

/* ================= páginas (Respuestas rápidas, Equipo, Configuración) ================= */
.pagina{padding:22px 26px;overflow-y:auto;display:flex;flex-direction:column;gap:18px}
.pag-cab{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}
.pag-cab h1{margin:0 0 4px;font-size:22px}
.pag-cuerpo{display:grid;gap:22px;align-items:start}
.pag-cuerpo.dos-columnas{grid-template-columns:minmax(0,1fr) 380px}
.pag-cuerpo.tarjetas{grid-template-columns:repeat(2,minmax(0,1fr))}
.panel{border:1px solid var(--line);border-radius:14px;padding:16px 18px;background:#fbfcfe}
.panel.ancho{grid-column:1/-1}
.panel h2{font-size:15px;margin:0 0 6px}
.panel .campo input,.panel .campo select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#fff}
.panel .editor textarea{background:#fff;min-height:170px}
.panel .fila-acc{margin-top:14px}
.buscar-pag{margin:0 0 10px}
.tabla td.acciones{white-space:nowrap;text-align:right}
.tabla tr.fila-sel td{background:var(--brand-soft)}
.tabla tr.inactivo td{opacity:.5}
.persona{display:inline-flex;align-items:center;gap:8px}
.avatar.chico{width:30px;height:30px;font-size:12px}
.yo-tag{font-style:normal;color:var(--muted);font-size:12px}
.datos{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;margin:8px 0 0}
.datos dt{color:var(--muted)} .datos dd{margin:0;font-weight:600;word-break:break-all}
.avisos{background:#f4f6f9;border-radius:10px;padding:10px;font-size:11.5px;max-height:320px;overflow:auto;white-space:pre-wrap;margin:8px 0 0}

.tabla-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}

/* páginas en celular (va al final para ganar a las reglas de arriba) */
@media (max-width:1000px){
  .pag-cuerpo.dos-columnas{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:820px){
  .pag-cuerpo.tarjetas{grid-template-columns:minmax(0,1fr)}
  .pagina{padding:16px}
  .pag-cab{flex-direction:column;align-items:stretch}
  .tabla-scroll .tabla{min-width:560px}
}
@media (max-width:820px){
  .dlg-fondo{padding:0}
  .dlg{border-radius:0;max-height:100%;height:100%}
  .dlg-cuerpo{grid-template-columns:minmax(0,1fr);overflow-y:auto;display:block}
  .pl-col-lista{border-right:0;border-bottom:1px solid var(--line)}
  .pl-lista{max-height:240px}
  .composer{gap:4px;padding:8px}
  .composer .icono-btn{width:38px}
}
@media (max-width:820px){
  .firma-boton{display:none}
  .campos-2{grid-template-columns:minmax(0,1fr);gap:0}
}
@media (max-width:1400px){ .kpis{grid-template-columns:repeat(3,minmax(0,1fr))} }
@media (max-width:1100px){ .sup-grid{grid-template-columns:minmax(0,1fr)} }
@media (max-width:620px){ .kpis{grid-template-columns:repeat(2,minmax(0,1fr))} .kpi-val{font-size:22px} }
@media (max-width:1100px){ .pag-cuerpo.dos-columnas.camp-config{grid-template-columns:minmax(0,1fr)} }